Salubris MD Mobile Healthcare is committed to the health and well-being of our patients. Our goal is to build a physician-patient relationship with all our families and provide them with top-quality care. Communication is key to this relationship and we want to make sure you know and understand our financial policies. If you have any questions, a member of our billing team will be happy to provide further clarification.
INSURANCE We participate in many insurance plans. However, even within the same insurance company, there are many versions of the coverage. It is your responsibility to fully understand your plan benefits and any health savings accounts you have. If your plan requires a primary care physician to be selected, please make sure our physician is the one listed. If it is not, you will need to call your insurance company to request that it be changed prior to your appointment time. We will submit primary insurance claims for you. As a courtesy, we will file secondary insurance claims as well if the information is provided in a timely manner. It is important that we have the most accurate and current insurance information prior to the service being provided. If you have a change of insurance, it is your responsibility to notify us of this change immediately. Our office cannot always tell you in advance whether or not each charge will be covered by your insurance plan. We are provided with an estimation of benefits, never a guarantee of payments. Should there be a dispute related to the service provided or the charge for that service, the settlement of that dispute is with your insurance carrier. Our office is not involved in the settlement of such disputes. The financial responsibility for the services provided to you is yours.
PAYMENT OF SERVICES
As required by all insurance plans, your co-pay, co-insurance, deductible, and non-covered services are now due at the time of each service. We accept Visa, MasterCard, American Express, and Discover. This included HAS cards as well. Please note that in all instances, the guarantor on the account is responsible for paying the patient portion at the time of service. If there are financial circumstances that preclude you from settling your account at the time of your visit, please communicate this, and this will be forward to the billing/collections department will make appropriate arrangements.
Missed appointments, no show appointments or late cancellations represent a cost to us, to you, and to the patients who could have been seen in the time set aside for you. All cancellations must be made at least 24 hours prior to your scheduled appointment to avoid a $50 house call fee or a $25 televideo visit fee. Patients who have missed 1 or more appointments without a 24-hour cancellation notice are subject to being discharged from the practice.
REQUEST FOR MEDICAL RECORDS
We are happy to provide your first request for medical records at no charge. However, multiple requests may necessitate a copying fee of $25.00.
At the time of scheduling an appointment, please let us know if forms need to be completed. This is accomplished at the time of the visit, but may require a turnaround time of 48-72 hours for the completion of the forms if it , so plan accordingly. If you need to expedite the forms, a fee of $25 will be incurred.
NON-PAYMENT POLICY AND OVER DUE ACCOUNTS We realize financial difficulties may unexpectedly occur. Communicating any hardships with us ensures uninterrupted medical care. It is important to discuss these issues and make financial arrangements with our billing and collections team. However, if you fail to inform us of hardships or fail to keep your financial commitment to us, we will enforce our non-payment policy. Patients with an outstanding balance 30 days past due must make arrangements for payment prior to scheduling new appointments. We will make attempts to contact you to settle your account with us. When your account is 90 days past due without a discussion regarding payment, we will assume you no longer want to be treated by Salubris MD Mobile Healthcare. We may send a certified letter to you letting you know that, by law, we will continue to provide emergency care for 30 days from date of notice. Should you need non-emergent medical attention within this time frame, you will be required to settle your account prior to the upcoming visit.